Lrn
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Lrn (Learn, right now) is an app concept that helps parents or students search for and book certified tutors for online tutoring sessions.
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Role
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+ Challenges + Goals
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Challenges
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Goals
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+ User Persona
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Lulu
Lulu is a single mother of a 15-year-old teenager. She works long shifts as a nurse at Guttenberg Medical Center, and is not able to consistently check in with her daughter day in and day out. Lulu noticed her daughter’s academic results have slowly suffered and attributes this to her not being a consistent figure in her daughter’s life, and checking in on her schoolwork. She also doesn’t make as much at work and is going to night school to earn a Masters in Nursing, so she can apply for promotions at work or find other higher-earning positions at other medical centers nearby.
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+ Wireframe & Low-Fidelity Prototype
Link to protoype on Figma
+ Research Study
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Research Goal
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Research Questions
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Figure out if the step-by-step processes to book a tutor, as laid out in the app, is as friendly and streamlined as we claim.
I conducted an unmoderated usability study to find out this out. |
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+ Insights
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Trouble starting the process on the homepage
In general, users felt confused by all the elements on the homepage, and didn’t know where to go to start the booking process.
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Unable to click certain elements
Users wanted to be able to click certain elements that they are used to, that can have the same outcomes as clicking certain buttons.
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Unable to book on a recurring basis
In general, users want to be able to book a tutor for multiple dates and/or on a recurring schedule.
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Hestitation when confirming booking
Users would like to be able to review booking details before confirming, as well as review payment details before booking.
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+ High-Fidelity Prototype
Link to protoype on Figma
+ Accessibility
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Icons with Text
Each icon has a visible and clear text alongside it for users needing to use screen readers.
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Color Contrast
All color elements have clear color contrast throughout, and is used consistently.
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Followability
Pages with an “X” icon or a “back” button will slide in and out from where they previously were, to indicate followability.
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